I can't find a candidate

If someone you expect to see isn't there, it's usually one of these:

You're on the wrong job, or a filter is on. Check the job's name, and clear any search or filter on All Jobs.
They're in a different view of the pipeline. People who were rejected or withdrew aren't on the board.
An application answer screened them out. They're under Screened out on the job, not on the board.
The job is closed or paused. It isn't under the Open tab on All Jobs.
You're searching for something My Community doesn't search. It doesn't search phone numbers or email addresses.
Their profile isn't shared with you yet. Some details stay hidden, so searches on them don't find the person.
They're archived. Archived people are hidden from My Community until you show them.

Check the job's pipeline views

Open the job. At the top of the Pipeline tab you'll see Pipeline, Idle, Screened out and Rejected & withdrawn, each with a count.

On the board, type their name in the search box. If a filter such as New reply or a tag is on, people without it are hidden: click Clear to show everyone.

Pipeline is the board: everyone active, plus the people you hired, in the Hired column.
Idle shows active people who haven't moved in a while.
Screened out is people whose answer on the application matched one of the job's screen-out rules. They were never told. See Application forms.
Rejected & withdrawn is people you rejected or who withdrew.

To bring someone back, open Screened out or Rejected & withdrawn. Click Put back on their row. They return to the first stage. If you don't see Put back, ask your agency owner.

Find the job

On All Jobs, the tabs are All jobs, Open, Drafts and Closed. A closed job is under Closed. A paused job is only under All jobs. Clear Search jobs… and any Discipline, Location, Schedule or Hiring manager filter.

Search My Community

My Community lists everyone your agency has met, across all jobs. The search box looks at name, ZIP, language, job and tag. It only matches the most recent job a person was in.

It doesn't search phone numbers or email addresses. Search by name instead.
Clear the filter back to Everyone.
Click Show archived to include archived people.

Details that stay hidden

Until a CareCommunity member shares their profile with your agency, you only see what they gave you, such as the name on their application. Their ZIP, languages and other profile details don't show, so a search on those won't find them. See Profile sharing and consent.
If your role can't see contact details, phone numbers and email addresses are hidden. See Hidden contact details.

Still missing?

A brand-new application can take a moment to appear. If someone applied a while ago and isn't anywhere, contact support with the job and the person's name.