Your plan
What the Silver and Platinum plans include, what you're using, and how to change plans.
Your plan covers your whole agency. Every teammate gets the same features, whatever their role. New agencies start on Silver.
To see your plan, click the Settings gear, then Plan. Owners and admins can open it by default. If you don't see it, ask your agency owner.
What each plan includes
| Silver | Platinum | |
|---|---|---|
| Messaging candidates | Email only | Email and text |
| Published jobs | 1 at a time | Unlimited |
| Broader community unlocks | 10 a month | 25 a month |
What you're using
The Current plan card shows your plan's name and two counts:
- Published jobs: how many jobs are live now, against your plan's limit.
- Unlocks this month: how many unlocks you've used, and the date the count resets.
What the limits mean day to day
- Published jobs. On Silver, you can have one job live at a time. If you publish another, it's saved as Unpublished: it has its pipeline but isn't posted until you pause or close the live job and publish it. Drafts, unpublished, paused and closed jobs don't count.
- Messaging. On Silver, you message candidates by email. Texting candidates needs Platinum.
- Unlocks. Each unlock brings one person from the wider CareCommunity network into your community. Your allowance resets each month.
Changing your plan
You can't change plans yourself in the ATS.
To move up, click Contact us on the plan you want. It opens an email to CareCommunity support with your agency's name in the subject. To move down, contact support.
If you move to a plan with a lower job limit, jobs that are already live stay up. You just can't publish another one until you're under the new limit.