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Billing and invoices

How paid job ads are billed each week, the card they're charged to, and where to find past invoices.

Billing shows how your paid job ads are paid for. Paid ads are billed for each Monday-to-Sunday week, a couple of days after it ends. You pay for what your ads actually spent, never more than each group's weekly budget.

To open it, click the gear icon (Settings), then Billing.

Who can see and change billing

  • Owners and admins can open Billing and see invoices.
  • Only the account owner can add or change the card. Everyone else sees "Only an account owner can change the card."

Recruiters and viewers don't see Billing at all.

If your ads aren't billed by card

Your Billing page may show one of these instead of a card:

  • Our team bills your ads directly: your recruiting lead confirms ad spend with you and invoices it outside this page. Nothing is charged to a card here.
  • Card billing isn't switched on yet: your recruiting lead confirms ad spend with you before anything is charged.

In both cases there's nothing to set up on this page.

Add or replace the card

  1. Under Payment method, click Add a card (or Replace card).
  2. A secure payment page opens. Enter the card there. Card numbers are never stored in CareCommunity.
  3. When you come back, the page shows "Saving your card…" for a few seconds, then the card's brand, last four digits and expiry.

Click Manage billing to open the secure billing page in a new tab, where you can manage your card and receipts.

The status next to the card is Needs a card, Active, Past due or Closed.

Weekly invoices

Each invoice is one row: Week of the dates, a status and the amount. Click a row to see a line for each budget group. Click Download invoice or View invoice to open it.

A line marked "adjustment for" a week corrects an earlier week once final ad results come in. A credit shows with a minus sign.

Invoice statuses:

  • Preparing: the invoice is being put together.
  • Charging: the card is being charged.
  • Paid: done.
  • Payment failed or Unpaid: the charge didn't go through.
  • Cancelled: the invoice was cancelled.

Your first invoice arrives a couple of days after the first week your ads run.

If a payment fails

If a charge fails for good, your account shows Past due and your running budget groups pause. They show Paused · payment failed. Update the card if needed (only the owner can), then click Pay invoice in the red banner. Once the invoice is paid, the groups that were paused start again on their own.

While an invoice is unpaid, nobody can fund a new group or raise a budget.

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