Accepting your invitation

You join your agency's workspace from an invitation email sent by an owner or admin. The link in that email opens a Join page that shows the agency's name, who invited you and the role you'll have.

Invitations last seven days.

If you're new to CareCommunity

Open the invitation email and click its link.
On the Join page, choose a password under Choose a password, then type it again in Confirm password. It needs at least 12 characters, with one uppercase letter, one lowercase letter and one number.
Click Set password and join.

You land on your agency's Home page. Next time, sign in with your email address and this password.

If you already have a CareCommunity account

Open the invitation email and click Accept invitation.
If you're signed out, click Sign in to accept and sign in with the address the invitation was sent to.
You come back to the invitation. Click Join followed by your agency's name.

If you sign in without using the link

If you're not part of any agency yet, you see You've been invited with a list of your waiting invitations. Click Join next to your agency.

If nothing is waiting, you see You're not in an agency workspace yet. Ask an owner or admin at your agency to invite you.

When the link doesn't work

This invitation has expired. It's more than seven days old. Ask whoever invited you to resend it.
This invitation was cancelled. Ask for a new one if you still need access.
This invitation has already been used. Sign in and you go straight to your workspace.
This sign-in link has expired. Email sign-in links only last a short while. Ask for the invitation to be resent.
This invitation is for a different address. You're signed in with another email. Click Sign out, then open the link again and sign in with the invited address.
We couldn't find this invitation. The link may be mistyped or replaced by a newer one. Use the latest email, or ask for a new invitation.

Tip: When an invitation is resent, only the newest email works. Older links stop working.